Privacy Policy — Viral Hook AI

1. Who we are

Viral Hook AI ("we", "us", "our") operates getviralhookai.com and provides an AI-powered ad creative generator. This Privacy Policy explains what we collect, how we use it, and your rights.

2. Information we collect

Account data: email address, display name, authentication identifiers.
Usage data: generations you create (inputs and outputs), platform selections, feature usage, timestamps.
Billing data: subscription status and plan. Card details are handled directly by Stripe — we do not store full card numbers.
Technical data: IP address, browser type, device type, referring pages, and similar diagnostic information.

3. How we use your information

To provide and operate the Service (including generating outputs).
To manage your account, subscription and billing.
To improve the Service, debug issues and monitor usage.
To send transactional emails (e.g. account, billing, support replies).
To detect, prevent and address abuse, fraud or security issues.
To comply with legal obligations.

4. Third-party services

We rely on a small number of trusted processors to run the Service:

Stripe — payments and subscription management.
OpenAI — AI model provider used to generate outputs from your inputs.
Google Analytics — anonymized site analytics and usage insights.
Cloud infrastructure — hosting, database and authentication providers used to run the Service.

These providers process data only as needed to deliver their services to us, and are bound by their own terms and privacy policies.

5. Data retention

We retain account and generation data for as long as your account is active and as needed to provide the Service. You may request deletion of your account and associated data by emailing support@getviralhookai.com. Some records may be retained where required by law (e.g. billing records).

6. Your rights

Depending on your location, you may have the right to access, correct, export or delete your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at support@getviralhookai.com. We will respond within a reasonable timeframe.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage (including via Google Analytics). You can control cookies through your browser settings; disabling them may break parts of the Service.

8. Security

We use industry-standard safeguards to protect your data, including encryption in transit, access controls and audit logging. No method of transmission or storage is 100% secure.

9. International transfers

Your data may be processed in countries other than your own, including by our third-party processors. We rely on appropriate safeguards where required.

10. Children

The Service is not intended for users under 16. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email.

12. Contact

Questions about your privacy? Email support@getviralhookai.com.